Customer Service for all

Customer Service for All ©
By Michael Casey

Before I start let me tell you that I speak from experience, as a worker and as a teacher. So I hope you have an open mind, and that you really want to polish your skills to be even better.
If you are like me you watch everything around you, you are a people watcher, as well as a tv watcher or a film watcher. By observing you can learn so much. So what makes you happy when you watch a film, a good actor, a pretty actress, lots of action, or all of these things?
Customer Service, Great Customer Service does make a difference. By watching a Duty Manager in a Hotel you can observe just how polished he is when he handles people, when he communicates with people.

The secret is LISTENING, let the customer TELL YOU WHAT THEY WANT.
Then you can give the customer what they want. If they ask for trousers you don't tell them about hats. You tell them about trousers.
You never say NO to a customer, you say LET ME FIND OUT, I'll let you know.
Example1: The customer wants black shoes, BUT you don't have any.
What do you say?
We don't have black shoes bye, and you end contact with customer.
NO, what you say is SORRY we don't have black shoes at the moment, but we do have some nice brown shoes, and various other colours.

WHY do you say this?
Because if you just say NO all the time you'll never make any Sales.
BY saying SORRY and OFFERING an alternative you MIGHT still make a Sale.
ALWAYS OFFER ALTERNATIVES. ALWAYS BE VERY POLITE AS IF THE QUEEN OF ENGLAND IS ON THE OTHER END OF THE PHONE OR EMAIL.
Why is it important to be POLITE ALWAYS?

Because TODAY everybody can BUY everything from ANYWHERE in the World.
IF you are RUDE then the Customers will vote with their feet, they will SHOP Elsewhere. Also it is a SALES FACT, if your Customer Service is BAD then the Customer will tell TEN (10) People that YOUR COMPANY IS RUBBISH. This will lead to lack of sales and in the end YOUR COMPANY WILL CLOSE and you have no JOB and no MONEY.

IF you offer GREAT CUSTOMER SERVICE then the company will get BIGGER and there will be more jobs and WAGES for the Workers. ALSO the Company will get a bigger Reputation and the Customer will tell FOUR (4) Friends to Shop with your company.
As you can see BAD customer service  is advertised times 10.
Good Customer Service is advertised times 4.
That's why you should NEVER give Bad Customer Service.
Bad news travels faster.

Example 2 A customer wants black shoes and would like something else but has not made up her mind what.
So you say that we have socks that can go with the shoes and you tell the customer what kind of socks we have. By knowing your stock you can HELP the customer buy more items. If we have a SALE of certain other items then you can GENTLY LEAD the shopper towards the SALES items.
We also have trousers and shirts in Toddler size, your toddler can dress just like Prince George in England. Is what you MIGHT say.
You LISTEN to the customer and IF they are interested then you can LEAD them towards more ITEMS.

It is like fishing, you have to be gentle and patience, never FORCE the customer, this way the CUSTOMER will not REGRET what they have bought.
IF you have LISTENED then you have increased the sale from one item to several.
AND THEN THE CUSTOMER might tell all her friends just how great your company is, and they will buy more things from the company.

Example3 Problem Solving
If you have PROBLEM, what do you do?
Ignore it, hope it will go away.
NEVER.
SORRY, I cannot help you at the moment but I will CONSULT with my colleague, I apologise  for the inconvenience, I'm very SORRY, I will CONTACT you as soon as I have an Answer.
YOU SHOULD NEVER BE BLUNT, Remember there are 1000s of companies on the Internet why should the Customer waste their time on a RUDE and LAZY person who does not want to BOTHER to HELP the customer.
The fancy way of thinking about it is HOW WOULD YOU WANT TO BE TREATED IF YOU HAD JUST WON £10,000,000 ON THE LOTTERY and it was you who was buying clothes for your child.
WOULD YOU PUT UP WITH A RUDE AND LAZY PERSON WHO WAS CHEWING GUM ON THE PHONE AND YAWNING AS THEY SPOKE TO YOU, OR WAS LISTENING TO LOUD MUSIC AND NOT TO YOU?  

You would expect to be treated like an Emperor or the President of your country. So if you expect that then you should treat ALL your customers as  if they are the President or the Emperor.
Sweet Words Always
Your  favourite singer is pretty and speaks SO NICE, would you listen to her or him if he sounded like a thief and spat in the street all the time. Your tone on the phone and in emails DOES MAKE A DIFFERENCE.
Who would you like to listen to? A rough voice who sounds like a thief or a sweet voice who you'd like to marry.

For FUN you can try closing your eyes and listen as you each try different voices and see which makes you Laugh, or be Afraid, or which is Sweet. By doing this you will realise the IMPRESSION the customer gets of YOU over the phone. A bad voice is more like something from a Horror film. A good voice will be REASSURING and fill the Customer with CONFIDENCE.
Try it for yourself in the office, then you will realise I speak from EXPERIENCE. I can reveal I did win awards for my Customer Service.
For the company we want it to succeed and expand.

How do we do this?
WE listen. We are never Blunt. We are kind in the way we speak or Email.
We treat the Customers as if they are our own Grandmother.
We offer Alternatives, we Politely tell the customer about offers we have and extra items that might compliment what the customer is already buying.
We are never rude and blunt, always remember the customer is paying our wages.
Customer Service means putting the Customer first ALWAYS.


**************
I've written this in Janet and John style for somebody who needs a push.

this is me in my CPNEC hotel days

 

Windows Eight Doors Two

Windows Eight Doors Two ©

By Michael Casey

Today is 29^th July 2015 its Windows 10 rollout day, so Bill Gates is sat at his PC answering emails and cut and pasting the new operation system into each letter, so that when he replies the world population gets their free copy. His fingers will be bleeding by the time he finishes, that’ll teach him to be not so popular. He could have employed a few of his friends to answer all those emails and cut and paste Windows 10 into the emails and hit RETURN.

He could have had a Windows 10 party, like a Sleepover, but for geeks. He could have invited his Google friends over too, they’d tell him just how trendy he was, though the idea of Bill Gates being trendy is a bit beyond belief. I’d spend a bit more on clothes if I was him, and get some that are a better fit, not the bargain bin from Macys. Though I am like a pot calling the kettle black. However since I’ve lost all this weight after my operation and giving up meat and frozen food I can now fit into clothes at the back of the wardrobe, it was like Narnia back there.

It is exciting I suppose getting Windows 10, and for FREE, it says  worth 100quid on the icon, or 99 something, which is 100quid in real money. Perhaps I could pay in Bitcoins, if I had any, though silver paper covered chocolate may have higher value. I have got up early to switch my computer on and be ready, like a kid waiting to go on holiday. A computer is a very important thing, I use mine to write on, as my penmanship as Americans call it, is so bad being able to type is a godsend. I’m hoping the music function is great, I have background music constantly.

I’ve got Crowded House playing, I’ve got 4 hours of their music, so they will be there to welcome Windows 10 to our house. Totoro our cat is dancing around the house, chasing some scrunched up paper. A writer’s cat adores paper and comes running if you squeeze paper, sounds daft but it’s true, my cat just loves paper, if I scrunch up the till receipt when I come home from Aldi then Totoro loves to play football with it.

Windows Eight Doors Two, that’s the number of windows in our house, I just spotted another one so I’ve just changed the title of this piece, I had forgotten the window above the front door, and as for doors we have two. I was going to write in one direction and I ended up going in another. That’s the joy of writing you can start one way and then take it another way, like being pollen blown by the wind, or the windmills of your mind, which is my favourite song.

So Bill I hope your day wasn’t too tiring, a couple of pints of Stella Artois to wash down your chicken dinner should sort you out. Just get Melissa to walk all over your back, but make sure she takes down the washing from the indoor washing line and scrubs down the kitchen table first. Otherwise while she’s walking on your back while holding onto the washing line she’ll bring down your Y fronts on top of you. And if she if she hasn’t wiped the kitchen table first then with all the extra virgin olive oil on the table you’ll just slip off the table.

All the best with “God’s work” Bill, my nine books may amuse you and your kindle, if not you can use them as kindling, but don’t get too close to the fire or you’ll burn with all the extra virgin olive oil on you, just like a modern day witch.

www.michaelgcasey.typepad.com 

www.michaelgcasey.wordpress.com 

9 books on Amazon

A Typical Saturday in Our House

A  Typical  Saturday in Our House ©

By Michael Casey

Today 25^th July 2015 is a Saturday, its Totoro our cat’s 4 month Birthday. My chest pain is reminding me that heart bypass has a price, to make me well, to stave off a potential fatal heart attack I had the Triple Heart Bypass 6 months ago now. Only I was told a few days ago that actually they did 4 grafts. I felt perfectly well before the op, I was reading Don Camillo. Now I feel 50% the man I was before the operation, then there is the chest pain. However in the end I’m not pushing up the daisies. I’m telling you all this as it’s hard to concentrate when you are in pain, and sometimes your very breath is taken away. So forgive me if I stumble as I tell the tale.

Watch the cat, or he’ll sneak out, so we shut the back door, so she’ll not sneak out. Our cat has confused gender, we were told she was a he when we got him, but he was not a him, but a she. If you find and count the nipples under the fur you have the final proof, Totoro is a girl.

Who wants tea, I ask like a dirty spoon chef,  no reply so I ask again, nobody answers me, none of my 4 girls. Then the cat sneaks up and rubs himself, sorry herself against me, this both frightens and alarms me. I have scars up both of my legs where the surgeon harvested veins for my heart bypass. They are still very tender even after 6 months.

My left chest is still extremely tender too, if I brush the sheet against it while in bed then I scream. Getting up in the night means getting out of my bed naked, then getting dressed in pyjamas to avoid a Ninja Cat assault when I go downstairs. Totoro has discovered the fridge, she jumps on top of it so that she has high ground, 6 feet, from where she can pounce on anything that comes downstairs in the night.

But now it is morning and I’ve made my own breakfast, I am in fact chewing the 1^st piece of my toast as I pop my 7 morning pills. You have to have them with food so my pharmacist told me, it’s a morning ritual now, a bag full of pills. My wife chirps up, can you give Eve her breakfast, she wants French Toast. Yes Daddy, you make it better than mum. And what are you doing? I ask. I’m reading the Bible is her reply, and so she is a big green covered on, printed in Mandarin. Converts will be the death of us.

So I get my daughter to get 2 eggs from the fridge, the cat having vacated her high vantage point. Then while she gets a bowl to mix the Polish eggs in I wolf down the last of my toast which has a covering of garlic and herbs mixed in the reduced fat cheese spread. The Polish eggs are like the Maltese eggs, the yolk is very bright yellow, not anaemic like some supermarket eggs.

My small daughter is pleased as she can now reach higher into the cupboard, in fact soon the cupboard door will hit her on the head, this is great news as it proves she is finally growing, at 11. Now I have the tools so I can get on with the job. French Toast for one, crack and whisk the egg in the bowl, add a splash of milk and a dab of butter. Then just stir.

Being a Shanghai Birmingham family once the bread is soaked in the egg I put it into the wok for cooking. We only had wholemeal bread in the house, so it was a new experience of French Toast a la wholemeal. Luckily my small daughter liked it, otherwise she would have been lumping it.

Twenty different conversations going on at the same time, the girls are off singing at a wedding later on, so a few lines of this hymn and that hymn. I’m just happy that my small daughter is getting taller, the plan is for my wife to be the midget of the family, my small daughter just has to out-grow her.

I think they sound worse than seagulls, another protected species, so I take refuge in the Italian barbers. I decided to give the Russian one a miss and go back to the Italian. I had tried the Polish barber before as well, I even had the mad witch Shanghai wife cut my hair a few times too. If only I could be Rapunzel, and not have to cut my fast growing but fine hair, which is everso everso silver.

The Italian was busy with a customer so I had to wait my turn, it was only 10.30am. It’s always interesting to listen in to conversations, you are sharing, or even stealing part of somebody else’s life. The Conversation Thief could be a future book title of mine, while I have that thought in my mind The Book Thief, the book, is the greatest book I have ever read, I would just love to have a pint of Stella Artois with the author.

So the customer was talking about Sky packages and how he nagged them and got a few deals out of it. His gripe was that long serving customers did not get the new deals. Which reminds me, Sky I’ve had you for 16 years plus now. It was the fact that my satellite had Phoenix Chinese tv which encouraged a young girl to come to my house.

So I should “blame” Sky for my wife and 2 bilingual daughters. Anyway Sky how about giving me, our house a free package of Sky. I’ll even write for Sky too, though Rupert will have to pay me for my words. www.michaelgcasey.typepad.com to HEAR 50 examples.

But back to the barber, a half bald guy had his hair washed and cut before it was my turn. I told the Italian to shear me like a sheep, it’s the quickest way. He was very quiet at first then I told him my tale. He may not have seen me for a year. It turned out that his mother had died back home in Italy.

So I offered sympathy and suggested that he talk to her photo on Sundays, which was the normal time he phoned her back home in Italy. She was 98, but as he said , your mama is your mama, even if she was a million years old. He showed me the photo of his mama on his mobile phone. This was a touching moment for him, and me too. This week a family friend a contemporary of my dad has just died, aged 90. The older generation, the war generation, the better generation, is dying out.

I came home shorn of my hair, looking years younger, apart from the fact that I needed a shave. So I had a shave and trimmed my eyebrows, we have a scissors with teeth in the bathroom. It’s a very dangerous thing, but I survived.

Aldi is next on my list, I have to shop everyday as I cannot carry tons of stuff anymore. It’s also a way of getting my exercise, a trip up the road and see if I can raise a laugh from the staff on the tills. Aldi staff really really work hard, that’s why they have “high” rates of pay. I asked the guy on the till was the manager slumming it by working the till next to him.

Then I get out my conversation starter purse, yes purse. A GorJuss  purse, with a girl riding a horse printed on it. My daughter gave me it when my wallet sprung a leak. I always say it’s my daughter’s purse but my money. I did have my wife’s purse, then I said it’s my wife’s purse but it’s my money. Before that for years I had a plastic 35mm film canister, see how I have progressed, and digital cameras have taken over.

The guy on the till is smiling, so my mission is complete, so I balance out the weight of my shopping and prance home just like the horse on my purse. My dad, a blacksmith and a steel worker had a purse too, made from tick material, so I suppose it’s a family tradition.

I get home and cat jumps down from the fridge giving me a fright, if she ever gets inside the fridge it will be her having the fright. Then it’s the madness of getting ready for the Wedding, and reminding mum they need a lift to the church, its 2 miles away.

They drive off and the morning madness is over, just me and Totoro the cat home alone. Totoro decides to go and have a sleep in her basket, I feel tired too now, so I have a rest. Totoro purring in her sleep and me talking in mine. If only Sky gave me a free package and Rupert used my 9 books over 2901 pages, him paying me, now that’s something to sleep on.

Looking Back

Looking Back ©

By Michael Casey

Well today is the first full week of the school holidays, so mum’s at work while I “supervise” the girls. This involved taking our smallest to the doctors’ as she had bumped her elbow a few weeks ago and now, only now did she tell us. There had been no bruising just a little pain, enough for her finally to tell us. Luckily I got an appointment and the nurse had a feel before saying she could feel a small swelling. The nurse then went and got a prescription signed by a doctor, while we waited I told my daughter it was because of her she did not now have a dog. I had said before Christmas that the girls could have a cat if I had a heart attack and a dog if I died. It was the very prompt action of the nurse that got me my first cardiac appointment which lead to my bypass. I only discovered the other day that I had 4 grafts not the 3 I’d been told. So I have had my money’s worth from the National Health Service.

After a trip to Aldi we went and got the prescription filled at my local pharmacy, there I could drop some news into the conversation. My other daughter had got 100% in a Chemistry exam, not forgetting 2 Astars in 2 mock GCSEs, 2 years before the real ones will be taken. I told him it was just a ruse to get more pocket money. She even got a distinction in her Grade One Piano Music exam, even though she has to be dragged kicking and screaming to the piano. But 91.3% is nothing to be scoffed at. The cat Totoro likes to dance on the piano, otherwise it may gather dust. No more piano lessons until she practises of her own free will every day for a year. Then we will know she is motivated. If we could bribe our musician neighbour with chocolate, to give free lessons, then maybe they’ll resume. Or if Ed Balls is ever in the neighbourhood…

All these exam results make me look back at my own school days, I was Head Boy at primary school I can boast, but really it was chief jailor locking up the school at dinner time so the kids could not run amuck. For one year I was left alone to read at the reception desk in the school, because I was ahead of the pack. Once you go to Grammar school you are ordinary, with an ability to kill on the rugby field.

I was called Casey Minimus at my grammar school, as my 2 elder brothers went to the school before me. This was ironic considering I was the heaviest by far. Ali Campbell later of UB40 was in 1B with me, though after the first year I went into the fast stream, where they try and kill you, only joking, it was fun. I can boast I did 5 years of Latin, which is a form of torture, but I suppose it does make you think. Why God am I in this classroom? Please release me, let me go, for I do not love Latin, I never did, not now, not ever not ever. I even had double Latin, 2 hours worth on a Friday afternoon in 5^th year. We had the joys of the Ablative Absolute, I will never forget that lesson on a Tuesday, a double lesson with first break in the morning dividing it. This is when we all lost our linguistic virginity, when we sweated for the result. I think it was Patel, the son of a doctor, who finally cracked it. 4 other future doctors in the class hadn’t a clue but he did. If 2^nd years were allowed Stella Artois, we’d all have had 3 pints each and forget the fancy glasses.

These are the things that bind us and remind us of our schooldays, the torture in Latin, or O’Callaghan getting the pump for calling my “Witty comment” a “S*** comment” and Mr Ealy the woodwork and gym teacher not being impressed in 1970. Mr Ealy was 6feet 2 but on the rugby field I could fling him, and I was just 12.

If you can look back with smiles then your school days haven’t been wasted. If you still have a friend who has lasted down the years that is even better. Pain lessens with the years, getting 4 of the best on you bum with a pump because you did not know your multiplication tables, is just a memory now, but then it really was a pain lesson. Next time I was asked to multiply I could with ease and without any pain. Now 40+ years  on my mental arithmetic is still quick, so thank you Mr Gallagher.

Bad Habits

Bad Habits ©

By Michael Casey

I was talking to the Lolly Pop man and I told him writing was one of my bad habits, I started nearly 30 years ago now, 9 books on Amazon, and I’ll keep on writing until JK Rowling has to take her books off the shelf to fit mine. As I spoke I thought there’s an idea for a story so here’s what I’ve thought of since I came home from Aldi.

One bad habit as not eating  my greens, though nowadays I do eat reds and greens, and I’m not talking about Smarties or M&Ms if you are a younger generation. I mean tomatoes and iceberg lettuce, with slices of chicken on top and some Polish bread on the side. Though I would say this is not a bad habit, it’s my version of healthy eating, post triple heart bypass.

Now what about, my real bad habits. I used to dress up as a woman and go up Broad St, Birmingham’s version of Miami Vice, and try my luck. How many free Babychams and burgers and chips could I get as I strolled up one end of Broad St and down the other side. Then I’d have to fight the drunks to get a place on the no9 bus to Stourbridge. Once I was famous I’d just get a lift back home in a stretch limo, I was a lucky charm, a lucky star, just like in the Madonna song. Everybody wanted to take a selfie with me.

I do have great legs, the surgeon did comment on them prior to my triple heart bypass. He has to harvest a few veins to swop into your heart. Now I have scars all the way up both legs to where my summer long johns used to finish. That’s why I finally had to give up cruising up Broad Street, that surgeon has a lot to answer for. But I do have my memories and at least the bus drivers make sure I get a seat on the bus. There is a problem though, sometimes that nobody David Walliams is out cruising too, and people think he is me. I’m far fatter and my silver hair is so silver after all.

I used to pick my nose, is this picket official or unofficial is the old joke, ASLEF , as left the train in the station is the other old joke. I still am a Ken Dodd fan and I’ve seen him a couple of times at the theatre, which is probably a week and a half of numb bum time as his shows last forever.

So habits are things we all have, how many times do you check you’ve switched off the gas, or turned off the water taps, not forgetting have you locked the front door. OCD is a bad habit in itself, especially as you grow older, did I do that you ask yourself over and over again.

Taking pills as you get older is a real joy or torture, did I take this one or did I take that one. Pills have the days of the week written on the wrapper. This is funny in some ways as you cannot remember what day of the week it is in the first place. It’s also dangerous as pain killers can kill, literally if you go over the dosage.

I’m on 10 different pills now, so I can see all the ironies in my own situation, so I keep a note of the times when I have a pain killer. There are side effects too, like man boobs if you have too many pain killers, though if you are dressing up as a woman that might have its advantages, I still have my dresses if anybody wants to take over my mantel…..

Undiscovered Words

Undiscovered Words ©

By Michael Casey

Well this will be the first piece in my next  book, Undiscovered Words, my 10^th book. So are my words Undiscovered Words? If you thought your words would not be read would you bother writing them in the first place? Diaries are kept for many reasons, as an aid to what needs be done, as a memory of what was done. They can also hold your secret thoughts, how you fancy the boy next door, or the girl on the bus. You detail every chance meeting, every hope, so that eventually you’ll have the courage to ask him/her out. Diaries are locked for a reason, so that brothers don’t know you love Billy Dewer. However brothers are little bastards and your secret is out and broadcast all over the neighbourhood. Undiscovered Words are not undiscovered now.

When you decorate you may write your name and the date on the wall, it’s a time capsule, or rather a signature capsule, you may even scrawl a cartoon where the plaster is hard enough to allow it. Words are covered up to be discovered who knows when, can you amuse the future with your thoughts hidden under wallpaper. Banksy the street artist probably started out that way, helping his mum decorate, sneaking in a few drawings while his mum went and made a few sandwiches, then she covered up his “art” with best flock wallpaper. If people find out where Banksy lived as a teenager then the wallpaper would be steamed off and the plaster cut off with a chainsaw then sold for millions. I have an old bedroom door with my daughters’ first attempts at art, art in crayon, maybe in the future I can swop that door for a new house.

When somebody dies a lot of stuff gets thrown out, Undiscovered Words, undiscovered life, it really is a tragedy what gets overlooked and thrown away. As we had lodgers, a couple who died and some who just bailed out as my dad called it, I have experience of sorting out people’s affairs. You’ll find the odd diary and you’ll flick though it as the rubbish pile grows in the black sacks in the middle of the room. Late with keys, 10mins, this not done, that not done, a list of complaints neatly written in an old diary. This is such a sad life, detailed in the deceased’s own hand, he had no friends in that job. He should have given them a round of F**** as my dad would say, then they’d turn up on time, but to write it all down and to catalogue it seems so sad, so American verging on a killing spree.

What people keep and treasure  is most revealing too, I know somebody who had a framed copy of “How I Will Make This Day Count” which is the motto for the AA, so was the person a recovered alcoholic? I should add I know a lot about alcoholics as most of our lodgers were alcoholics, a few of the people I worked with were heavy drinkers too. No, it was me, a 12 pint a year person who had the AA motto framed, I thought it was good motto, I didn’t know for years that it was the AA motto.

What you find on the bookshelf reveals the person beneath, the magazines you find under the mattress reveals even more. A person’s intellect is on show by his bookcase, though you can get false positive results, we are not all Sherlocks. Being widely read with a groaning bookcase may mean two things, either the owner has a great intellect, or he has no friends, just characters in a book for company. Which reminds me, my niece just got a First in English at York, and funding for her Masters at Birmingham.

Old letters are found in shoeboxes, sometimes nibbled by mice or even with mice droppings for company, that’s why biscuit tins are better for storage. These are invariably thrown out by loved ones who are clearing up after the dead. If only these letters were saved there would be so much wisdom from beyond the grave. I was rooting for a cable and found a 40 year old letter from my brother, it was so quiet without me they were holding the SALT talks at home, and yes they’d send me a quid pocket money for our Romsley field trip, after an all-night sitting of the cabinet. All the memories came flooding back from 1972.

Some words should not be discovered, they should be burnt, they should never see the light of day, you can pick your own politicians or comedians. Some stuff is just plain rubbish not worth the pen and ink for all the stink it creates. What of my words? Will anybody cherish them, will my daughters read them when I’m gone? I’m reminded of my Uncle Joe’s funeral, my last uncle. I had never realised how great a man he was. His son in law said, Joe didn’t say much but what he said was worth listening to.

So really my Uncle Joe is the gold standard, make your words count, make your words have value. When your words are discovered, in print, on audio or face to face, let them have weight. Empty Vessels do make the most sound, but it’s the quiet word that has the most influence and power.

Still Alive 2015

Still Alive 2015

05/07/2015

Still Alive 2015 is my 9th Book, it can be found on Amazon Kindle. My previous 8 books are on Amazon Kindle and Amazon books, so feel free to buy them.
The title refers to the fact that I had an unplanned Triple Heart Bypass operation in Jan 2015, 6 months later my BP is great, though I still get a lot of chest pain and my arthritis is reaching new parts of my body. However my writing keeps me happy, I just hope you all like it.
http://www.michaelgcasey.typepad.com to HEAR me read out 50 or so of my stories. I’ve done over 600 now.
Cheers, and yes book 10 will be started tomorrow.
Michael

they say a picture is worth 1000 words, so here’s 1000s of words
Let There Be Light ©
By Michael Casey
Let my tears be my words
Let the candle light be my eyes
Let the flowers in bloom be my lips
Let their scent be my blood
Let the wind be my breath
Let clouds be my mood
Let children’s laughter be my hope
Let widows’ sighs be my conscience
Let a stranger’s prayers be my delight
Let the bees be my wisdom
Let the trees be my strength
Let my patience reach to the stars
Let me be always remembered in your prayers